Free shipping on orders above Rs 999 Cash on delivery available across India 7 day easy returns and exchanges Cut, sewn and printed in Kochi Design your own tee, printed to order

Returns and Exchanges

If something is not right, tell us within seven days of delivery and we will sort it out.

Standard items

You have seven days from delivery to request a return or a size exchange. Items must be unworn, unwashed and unused, with all original tags attached and in their original packaging.

How to start a return

Message us on WhatsApp at +91 96568 01379 or email info.lanyokochi@gmail.com with your order number and, if the item is damaged or wrong, a photograph. We will confirm the return and tell you how to send the item back. Where your pin code is serviceable for reverse pickup we arrange collection; otherwise we will ask you to courier it back and will reimburse reasonable postage when the fault is ours.

Personalised and custom-printed items

Made-to-order items cannot be returned or exchanged for size or preference, because they are produced to the design you approved.

We will replace or refund any personalised item that arrives damaged, defective, misprinted, or materially different from the design you approved. If the wrong size or the wrong artwork was chosen when the order was placed and we produced exactly what was submitted, that is not covered.

Damaged, defective or wrong items

Tell us within seven days of delivery with photographs and we will replace the item or refund you in full, including delivery charges. You will not be asked to pay return postage.

Exchanges

Size exchanges are subject to the replacement size being in stock. If it is not, we refund you instead.

Refunds

Once the returned item reaches us and passes inspection, we process the refund within seven business days.

  • Refunds go back to the original payment method. Your bank may take a further five to seven working days to show it.
  • If you paid cash on delivery there is no card or UPI payment to reverse, so we transfer the refund to your bank account or UPI ID. We will ask you for those details when the return is approved. The ₹49 cash on delivery handling fee is not refunded unless the return is our fault.

Delivery charges are refunded only where the return is our fault.

What we cannot accept

  • Personalised items returned for size or preference
  • Items returned without their original tags
  • Items that have been worn, washed, altered or damaged after delivery
  • Requests made more than seven days after delivery

Cancelling an order

You can cancel any order at no cost at any time before it is dispatched — message us on WhatsApp or email and we will refund you in full. On a cash on delivery order nothing has been paid, so there is nothing to refund. Personalised items cannot be cancelled once printing has begun.